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CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
+86 17825257137
lwkj16888@outlook.com
Faq
Are your pet products suitable for pets of all ages?
Not all. Our product pages clearly state the applicable pet age range, such as puppies/kittens, adult pets, or senior pets. We recommend checking carefully before purchasing or contacting customer service for confirmation.
Is there a delivery fee for shopping within the U.S.?
Orders over $50 qualify for free standard shipping within the U.S. For orders under $50, a standard shipping fee of $5.99 will be charged. Expedited shipping costs are calculated separately based on order weight and delivery address.
Can I return or exchange the product if it's not suitable? What's the return/exchange period?
Yes. Within 7 days of receiving the goods, you can apply for a return or exchange as long as the product is unused and the packaging is intact. For return/exchange shipping costs, the buyer is responsible for non-product quality issues, and we are responsible for product quality issues.
How can I track the logistics status of my order after placing it?
After the order is shipped, we will send an email with a logistics tracking number to your registered email address. You can copy the tracking number and enter it on the "Order Tracking" page of our website to query, or directly query on the official website of the cooperative logistics provider (such as USPS).
Which U.S. common payment methods do you support?
We support a variety of mainstream U.S. payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay, ensuring your payment is safe and convenient.
If I have questions, how can I contact your customer service? What are the customer service hours?
You can contact customer service through the form on the "Contact Us" page of the website, email (lwkj16888@outlook.com
), or online chat tool. Customer service hours are 9:00-18:00 EST from Monday to Friday, and we usually reply to your inquiry within 24 hours.